We want you to love your Flo.
We offer FREE standard shipping on all Australian orders, with no minimum spend.
Orders are dispatched from Perth, Western Australia. Once your order is on its way, you'll receive tracking details so you can follow its journey.
Please make sure your delivery details are correct at checkout.
We stand behind our products and want you to feel confident trying Flo Theory Skincare.
If you're genuinely not satisfied with your purchase, contact us within 30 days of receiving your order and we'll refund the purchase price.
Because skincare is personal, we may ask for your order details and some brief feedback about your experience. This helps us understand what didn't work for you and continue improving Flo.
If your order arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible.
Include your order number and a photo of the product where possible, and we'll get it sorted.
Depending on the circumstances, we'll arrange a replacement, refund or another appropriate solution.
Approved refunds will be returned to your original payment method.
Once processed by us, please allow several business days for the funds to appear, depending on your bank or payment provider.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy limits your rights under Australian Consumer Law, including your rights where a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.
Get in touch through our website contact form and include your order number where applicable.
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